An exciting and unique opportunity has arisen with a leading luxury, exclusive, hospitality company in the heart of the gorgeous West End. We are seeking a VIP Client Services individual to provide support to VIP, HNWI clients, ensuring their visits to London are seamless. You must be fluent in English as well as Hindi, with a passion for providing first-class service.

What you will do:

No two days will be the same in this role - it is a dynamic, ever-changing environment that is highly rewarding and multi-faceted in nature. 

Your responsibilities will involve, but are not limited to:

• Deliver exceptional service to both new and existing customers
• Collaborate with all departments to enhance the customer experience
• Reactivate lapsed customers and engage high-value clients
• Organise customer-focused events
• Provide leadership and support to the Customer Relations Hosts
• Conduct regular reporting and analysis of performance and activities

Who you are:

• With 3-5+ years of experience in a client-facing role within a high-end environment; e.g. members clubs, luxury hotels, casinos, 5* hospitality venues
• Experience working with VIP and / or High Net Worth Individuals 
• You must have the ability to speak and write fluently in either Arabic or Hindi in addition to English
• A flexible attitude to working hours, with the ability to travel as required

Benefits:

• Competitive salary and benefits package
• Opportunities for professional growth and development

We are moving quickly on this search - please apply online today.

EB-CRM-103632