Director of Residences

Location: New York City, NY (primary base) with regular travel to East Hampton, NY; Bel Air, CA; and Aspen, CO

Compensation: $200,000 - $250,000 p.a. base

Reports to: Principals

Supervises: Individual property managers, chefs, household staff, contracted vendors

The Director of Residences will serve as the senior operational leader across the family’s portfolio of luxury residences, including:

• 10,000 sq. ft. condo – New York City, NY
• 17,000 sq. ft. beachfront estate + 3,000 sq. ft. guest house – East Hampton, NY
• 30,000 sq. ft. estate on 4 acres – Bel Air, CA
• 8,000 sq. ft. home – Aspen, CO

The role oversees the seamless operation of all properties, ensuring exceptional standards in service, maintenance, and guest experience. The ideal candidate will combine a refined sense of hospitality with strong organizational, leadership, and budget management skills.

• Operational & Staff Management
  • Lead, mentor, and evaluate the 27+ household staff, including individual house managers, ensuring excellence in performance and service delivery.
  • Oversee recruitment, training, scheduling, compensation planning, and quality control for all household personnel.
  • Create and maintain comprehensive household manuals for each property, including SOPs, emergency protocols, and vendor contacts.
• Maintenance, Projects & Capital Expenditures
  • Direct all preventive maintenance, repairs, and upgrades across properties, coordinating with local managers and vendors.
  • Oversee capital improvement projects (planning, bidding, execution, quality assurance) while maintaining strict timelines and budgets.
  • Maintain accurate records of all projects, warranties, and equipment.
• Hospitality & Event Oversight
  • Ensure flawless execution of private dinners, charity events, and family gatherings, with meticulous attention to guest experience, table settings, and service flow.
  • Supervise wine service, including pairing and inventory management for the family’s extensive wine collection.
  • Coordinate with chefs and event staff to deliver exceptional dining experiences, from menu planning to service.
• Collections & Asset Care
  • Work closely with specialists to manage, protect, and catalog art, wine, and furniture collections, ensuring proper storage, display, and conservation.
• Financial & Administrative Management
  • Collaborate with the family office to prepare and oversee annual maintenance, operations, and capex budgets.
  • Track expenses, approve invoices, and ensure budget compliance across all residences.
  • Negotiate vendor contracts to secure competitive pricing without compromising quality.

• Minimum 10 years in luxury estate or multi-property management with ultra-high-net-worth families.
• Proven ability to manage large teams across multiple locations.
• Expertise in luxury hospitality service, fine dining, and event coordination.
• Strong budgeting, project management, and vendor negotiation skills.
• Knowledge of art, wine, and luxury asset care preferred.
• Discretion, confidentiality, and excellent interpersonal skills are essential.
• Flexibility for frequent travel and availability outside standard business hours.

COMPENSATION & BENEFITS

• Competitive salary commensurate with experience.
• Performance-based bonus potential.
• Full benefits package.
• Travel expenses covered.

REF: RE112465