Account Manager

London
19-09-2025
Job Type
Contract
Emp Type
Full Time
Division
Business Support
Job Title
Account Manager
Salary Type
Annual
Job ID
121429

Job Description

Location: London (2-3 days/week in office)
Experience: Previous customer success / account management experience (1–3 years)
Salary: £34,000-£36,000 per annum
Start: ASAP
Duration: 12-month fixed-term contract 
 
A fast-growing education technology company is seeking a talented and people-focused Account Manager to join its team. This is an exciting opportunity for someone with experience in customer success or account management, who wants to make a real impact in the world of education.
 
If you're charismatic, commercially minded, and passionate about client relationships, this could be a great opportunity for you.
 
What you'll do:
You’ll guide customers through every stage of their journey, from onboarding and training to building deep relationships and identifying growth opportunities.
 
  • Serve as the main point of contact for a portfolio of customer accounts
  • Build and maintain trusted, long-term relationships with clients
  • Identify and develop commercial opportunities to drive retention and growth
  • Ensure a smooth onboarding experience for new customers
  • Monitor client engagement through internal dashboards and provide data-driven insights
  • Respond to customer queries, feedback, or escalations with clarity and care
  • Share valuable feedback internally to help improve products and processes
  • Travel occasionally (1–2 times a month) for in-person client meetings
 
Who you are: 
We’re looking for someone personable, proactive, and professional, who’s comfortable working with senior stakeholders and thrives in a fast-paced environment.
 
  • 1–3 years’ experience in account management or customer success
  • Excellent written and verbal communication skills
  • Confidence and maturity in managing senior client relationships
  • Strong attention to detail and the ability to work with sensitive data responsibly
  • A natural problem-solver with initiative and commercial awareness
  • Comfort working with data dashboards and CRM tools (e.g. HubSpot, GSheets)
  • Enthusiasm, drive, and a passion for education

REF: JC121429