IT Support Specialist – Contract
ASAP start

Ongoing
Based near London Bridge 

On-site 5 days per week
£300 - £350/day depending on experience
9am – 5pm

An exciting opportunity to join a fast-growing, innovative tech company. You’ll be at the heart of their London office, providing hands-on IT support and ensuring employees can work seamlessly every day.

This role is ideal for a proactive, personable IT professional who thrives in a fast-paced environment and enjoys solving technical challenges across hardware, software, networking, and collaboration tools.

WHAT YOU’LL DO:

• Provide high-touch IT support to employees, troubleshooting hardware, software, networking, and A/V issues

• Install, configure, and maintain laptops, peripherals, and collaboration tools

• Manage SaaS access requests and administer core platforms, including SSO, device management, and enterprise applications

• Document IT policies, troubleshooting guides, and user instructions to enhance self-service support

• Identify recurring issues and recommend process or automation improvements

• Contribute to IT projects from research through implementation

• Build trust with senior and non-technical stakeholders by simplifying complex IT concepts

WHO YOU ARE:

• 1–2 years of IT experience in a customer-facing support role

• Skilled in supporting both macOS and Windows environments

• Experienced with Okta and/or enterprise SaaS tools and systems (e.g., SSO, device management, collaboration platforms)

• Strong understanding of networking fundamentals (WiFi, LAN, WAN, DHCP, DNS)

• Analytical, resourceful, and solution-oriented with excellent troubleshooting skills

• Personable, patient, and confident in helping non-technical colleagues

• Able to manage multiple priorities and conversations simultaneously

• Proactive, self-motivated, and comfortable taking ownership of issues

If you’re looking for a fast-paced, hands-on IT role where you can make a real impact and work with cutting-edge technology, please do apply.

REF: AA123156