*** Salary up to 15,000 SAR

*** Saudization

Summary:

We are seeking a talented Helpdesk Support Specialist to join our client at their Riyadh Regional Headquarters. If you thrive in a fast-paced, deadline-driven environment and possess strong problem-solving and decision-making skills, this is the role for you. We value initiative, adaptability, and a can-do attitude, and we are looking for a professional who can approach challenges with confidence and resilience while delivering exceptional client service. The Helpdesk Support Specialist provides technical support to attorneys and professional staff in a 24x7 phone-based call center environment. You will play a key role in resolving complex technical issues and ensuring a seamless IT experience for our client base.

Key Responsibilities:

• Resolve complex technical issues at the point of contact.

• Provide exceptional customer service to support a demanding client base.

• Assist with other departmental activities as required.

• Document interactions and manage IT tickets effectively.

• Flexibility to work overtime as needed.

Qualifications, Skills & Competencies:

• Exceptional customer service skills, with the ability to explain technical information in simple, non-technical terms.

• Highly productive and capable of balancing competing priorities while meeting productivity goals.

• Adaptable to a fast-changing environment.

• Excellent analytical and problem-solving skills.

• Ability to work under pressure and meet strict deadlines.

• Excellent command of written and spoken English and Arabic.

Education & Prior Experience:

• 3+ years of technical support experience in a law firm or 7+ years in a professional services organization.

• Microsoft Office Specialist certification in MS Word and other Office certifications highly desirable.

• A+ and Network+ certifications are highly desirable.

• Experience documenting interactions and using IT ticketing systems.

• Proficiency with Windows-based software.

• Proficient in Microsoft Word, Excel, and Outlook.

REF: FL V-124711