Sales Administrator | £30,000 - £42,000 ,000 DOE | Perm| 1 day WFH | Shoreditch, London

An exciting and values-led food and beverage business is seeking a Sales Administrator to support its commercial operations across both Out-of-Home and Retail channels. This role plays a central part in delivering an excellent customer experience, ensuring accurate data management and enabling the commercial team to operate efficiently while upholding the high standards associated with a premium brand.

Key Responsibilities

Order Processing and Customer Support

• Process customer orders accurately, ensuring correct pricing, delivery details and product availability

• Work closely with supply chain and logistics teams to support order fulfilment and resolve issues proactively

• Maintain order trackers, back order information and customer communications where required

• Act as a professional first point of contact for day to day order related queries

Product and Portfolio Management

• Maintain and update product portfolios across Out-of-Home and Retail channels

• Ensure accuracy of product data including pricing, formats, specifications and status changes

• Support new product introductions, delists, artwork updates and SKU amendments

• Act as a central point of contact for internal product information requests

New Line Forms and Customer Setup

• Complete, submit and track new line forms

• Manage new customer and product setup, ensuring master data accuracy across systems

• Collaborate with finance, supply chain and technical teams to ensure correct pricing and configuration

Customer Portal Management

• Update and maintain customer portals with product, pricing, imagery, technical and compliance documentation

• Manage data requests, audits and system updates across Retail and Out-of-Home customers

• Monitor platform notifications and ensure timely completion of required actions

Customer Product Complaints

• Act as the first point of contact for customer product complaints across all channels

• Log and manage complaints through internal systems with accurate and complete information

• Liaise with technical, quality and supply chain teams to support investigations and resolution

• Communicate clearly with customers and account managers on progress and outcomes

• Maintain complaint records and support trend reporting for continuous improvement

Technical and Compliance Support

• Assist with gathering and submitting technical and compliance documentation including EUDR, packaging, allergens and sustainability data

• Maintain organised and up to date compliance files

• Support customer audits and technical queries with accurate information

Commercial and Sales Support

• Provide administrative support to Retail and Out-of-Home teams including price files, promotional calendars and reporting

• Support tender submissions, customer reviews and internal commercial meetings

• Assist with sample requests, forecasting inputs and product launch trackers

Systems and Data Management

• Maintain accurate product, pricing and customer data across ERP and internal systems

• Ensure consistency of customer master data and documentation

• Produce reports on product availability, listings, order patterns, pricing changes and customer activity

Skills and Experience

Essential

• Experience in sales support, customer service, order processing or commercial administration

• Strong organisational skills with the ability to manage multiple priorities

• High level of accuracy and attention to detail

• Confident user of Excel and business systems including ERP platforms

• Strong communication skills and a collaborative approach

• Comfortable working with digital customer portals and platforms

Desirable

• Experience across both Retail and Out-of-Home channels

• Exposure to product complaints handling or quality and technical processes

• Experience working with compliance documentation or sustainability data

REF: JGA/144489