Chalet House Manager - Verbier

Location: Verbier

Employment Type: Full-time / Permanent

We are seeking a highly skilled Chalet House Manager to oversee the daily operations of a private luxury chalet. This role requires exceptional organisational ability, leadership, and a service-first mindset. The House Manager will ensure that the chalet operates smoothly, that staff are well managed, and that guests enjoy a flawless and memorable stay.

WHAT YOU'LL DO

Guest Experience & Hospitality

• Act as the main point of contact for the family, ensuring needs are met with professionalism and absolute discretion.
• Provide a warm, welcoming environment for family members and their guests.
• Anticipate routines and personal preferences such as dining requirements, children’s schedules, and leisure activities.
• Arrange daily logistics, including transport, ski passes/instructors, spa treatments, restaurant bookings, transfers and family activities.
• Ensure privacy and confidentiality are maintained at all times.
• Ensure dining and lounge areas are always perfectly presented.
• Oversee each meal service and maintain the highest standards of fine dining

Team & Staff Management

• Recruit, train, and oversee chalet staff (housekeepers, chefs, spa staff, drivers, butlers, seasonal staff).
• Prepare daily and weekly staff schedules, ensuring adequate coverage at all times.
• Monitor performance, provide feedback, and maintain professional standards.
• Lead daily staff briefings to align team on guest needs, service expectations, and daily priorities.
• Ensure staff appearance, behaviour, and service meet luxury hospitality standards.
• Organise training on service etiquette, guest care, and emergency procedures.
• Lead daily staff briefings to ensure smooth coordination and clear communication.
• Monitor performance and maintain service standards that reflect a private household environment.

Housekeeping & Maintenance

• Supervise housekeeping to ensure is always immaculate.
• Manage all laundry services including high end garments, ski wear, linen rotation, inventory, and garment care.
• Check daily that guest rooms are cleaned, restocked, and maintained to 5-star standards.
• Coordinate with external contractors for maintenance, snow clearing, gardening, heating, pool/spa and technical support.
• Manage household supplies and provisions, ensuring fridges, pantries, and wine cellars are fully stocked.
• Conduct regular property inspections and ensure preventive maintenance is carried out.

Operations & Administration

• Manage stock levels for food, beverages, cleaning supplies, and household essentials.
• Oversee wine cellar and bar inventory, ensuring quality and presentation.
• Keep records of supplier relationships, orders, and deliveries.
• Prepare budgets for household operations and monitor spending against targets.
• Handle petty cash, reconcile expenses, and provide financial reports to owners family office.
• Handle purchasing, vendor relations, and household inventories.
• Maintain seasonal checklists and oversee opening/closing preparations for family visits.
• Ensure compliance with health, safety, security, and hygiene standards across the property.

Event & Experience Coordination

• Organise private dinners, celebrations, or special events at the chalet.
• Coordinate with chefs and staff to plan menus and wine pairings.
• Arrange entertainment such as live music, après-ski gatherings, or themed evenings.
• Liaise with external providers (florists, musicians, activity guides) to deliver seamless events.

Family Events & Lifestyle Support

• Plan and coordinate private dinners, holidays, and family celebrations.
• Work closely with chefs on menu planning, taking into account family preferences and dietary needs.
• Arrange flowers, table settings, and special touches for family gatherings.
• Organise leisure activities tailored to the family’s interests, including sports and wellness sessions.
• Ensure all arrangements are seamless, with minimal disruption to family life.

COMPENSATION AND BENEFITS

• Competitive salary based on experience.
• Meals during service periods.
• Opportunity to work in a luxury environment with a high-profile clientele.

REF SR118682