Contract Administrator

Facilities Management

London

Onsite

Temp-to-permanent

£35,000 - £40,000

A London based facilities management firm are seeking a proactive and organised Contract Administrator to play a key role in supporting the day-to-day delivery of facilities services across our client base. Acting as the central point of contact for all facilities-related queries, you will ensure the efficient coordination of planned, preventive, and reactive maintenance, while delivering a high standard of customer service.

Key Responsibilities:

• Act as the first point of contact for all facilities (soft and hard FM) requests
• Log, track, and manage jobs via CAFM/helpdesk systems
• Prioritise and allocate tasks in line with SLAs and urgency
• Prepare and issue quotes for planned and reactive works, ensuring commercial viability
• Coordinate engineers, contractors, and service providers to ensure timely delivery
• Monitor job progress, update stakeholders, and close tasks accurately
• Handle client queries, complaints, and escalations professionally
• Maintain accurate records and produce reports on KPIs, SLAs, and performance
• Support process improvements and system updates
• Assist with tender submissions, pricing validation, and pipeline governance

About You:

• Experience in a helpdesk or customer service role within a facilities management firm is essential
• Familiarity with CAFM systems (e.g. BigChange, Concept, Maximo, ServiceNow)
• Commercially aware and able to provide quotes
• Strong organisational skills with the ability to manage multiple priorities
• Excellent communication and stakeholder management skills
• Good IT skills, particularly in MS Office (Excel)
• A professional, friendly, and customer-focused approach
• Understanding of SLAs, KPIs, and compliance standards

This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys coordinating operations while delivering excellent service.

JMM178797