Tiger Private is seeking a versatile IT Support Engineer to provide dedicated support to a high-profile client, their family, and a small family office. Working alongside an established IT team, this role will take the lead on all day-to-day technical requirements within the household. Responsibilities will span multiple residences and include support across mobile devices, home entertainment systems, and Wi-Fi networks, covering both personal and professional environments.

Key Responsibilities:

• Provide hands-on IT support across multiple locations
• Manage Apple and Android devices, alongside Microsoft systems (including Exchange)
• Maintain and troubleshoot Wi-Fi networks and home entertainment systems
• Diagnose and resolve hardware/software issues in person and remotely
• Assess existing infrastructure and recommend improvements
• Offer clear, user-friendly technical guidance and product advice
• Support digital platforms and social media where required

Candidate Profile:

• Proven experience in a client-facing IT support role (private/UHNW experience beneficial)
• Strong knowledge of Apple, Android, Microsoft, and networking environments
• Familiarity with smart home and entertainment technologies
• Proactive, flexible, and solutions-driven with a “can-do” attitude
• Excellent communication skills and a high level of discretion

Working schedule

Monday to Friday, 9 to 5 office based with out of hours support if required.

This is a varied, hands-on role suited to someone who enjoys working in a dynamic environment, is comfortable supporting outside standard hours when needed, and takes pride in delivering a seamless, high-quality service.

JEM179525