Customer Success Executive

Central London

£30,000

Full-time, permanent

An exciting opportunity for a personable, proactive and commercially minded Customer Success Executive to join an established and growing business within the technology sector. This is a varied, hands-on role suited to someone who enjoys building relationships, solving problems and delivering an excellent customer experience.

What you'll do:

• Supporting new customers through the onboarding process and ensuring a smooth introduction to the service.
• Building and maintaining strong customer relationships through regular communication and follow-ups.
• Acting as a key point of contact for customer enquiries, resolving queries and coordinating support where needed.
• Identifying opportunities to develop existing accounts and introduce additional services.
• Monitoring customer engagement, identifying potential concerns and taking proactive steps to support retention.
• Gathering customer feedback and sharing insights with internal teams to help improve the overall service.
• Reviewing existing processes and identifying ways to improve efficiency and the customer experience.

Who you are:

• A personable and confident communicator who enjoys building relationships and speaking with people.
• Proactive and solutions-focused, with the ability to take ownership and work independently.
• Commercially aware, with an interest in customer success, account management and business development.
• Highly organised and adaptable, with the ability to manage competing priorities.
• Someone who takes pride in delivering a positive customer experience and going the extra mile.
• Interested in technology and keen to develop within a growing, evolving business.

Ref: MB227887