Position Summary:

This position is responsible for implementing and supporting technologies related to computer endpoints and the delivery of operating systems and applications in physical and virtual environments. The Endpoint Engineer is an integral part of the Endpoint Engineering team and is a highly technical role responsible for creating operating system (OS) images and environments, building and deploying applications and patches to Windows physical and virtual desktops, reporting on delivery results, and working with application owners to update and upgrade/maintain the end user environment. 

Duties & Responsibilities:

• Designs, maintains, and troubleshoots operating system images and task sequences in Microsoft Endpoint Configuration Manager (MECM) and Intune Autopilot for a variety of physical and virtual platforms.
• Installs, configures, manages, and supports endpoints through MECM and Intune.
• Packages and executes application deployments using MECM, Microsoft's standard installer technology (MSI) and transforms (.MST) using industry standard tools such as Flexera AdminStudio, PSAppDeployToolkit, Advanced Installer, PACE Suite and Orca.
• Manages and troubleshoots on-premises group policy and cloud-based policy (Intune) throughout the enterprise with a focus on application delivery and endpoint management.
• Performs advanced troubleshooting on endpoint related issues using industry standard tools such as ProcMon, Process Explorer, Fiddler, and Wireshark.
• Manages and maintains user profile management products such as FSLogix, CITRIX Profile Management (CPM) and UE-V.
• Writes and maintains scripts using industry standard scripting languages including PowerShell and VBScript.
• Configures, deploys, and monitors OS and application updates through Windows Server Update Services (WSUS), MECM, Intune and other delivery mechanisms.
• Recommends and implements improvements to endpoint architecture and design.
• Creates and delivers presentations to various audiences as assigned by the Endpoint Engineering manager.
• Other duties as deemed appropriate by the Endpoint Engineering Manager.

Skills & Competencies:

• Windows 10/11 Enterprise operating system features, settings, and installation.
• Microsoft Endpoint Configuration Manager (MECM), Intune, Autopilot, and their use for managing features, settings, and configurations of Windows, Office, and third-party applications.
• Active Directory, Group Policy, EntraID, Intune CSP’s and their use for managing user and computer objects.
• Endpoint virtualization technologies including CITRIX or VMWare.
• Microsoft Office 365 and Intune configuration and administration.
• Troubleshooting hardware and application configurations as it relates to workstation performance and end user experience.
• Ability to write scripts in PowerShell and/or VBScript.
• BitLocker fixed and portable disk encryption.
• BIOS functions and configuration.
• Wired and wireless networking technologies, topologies, and basic networking concepts such as DHCP, DNS, IP Addressing, Subnets, and VLAN’s.
• Have an excellent command of both written and spoken English and Arabic.

Qualifications & Prior Experience:

• Bachelor’s degree in computer science and/or information systems or equivalent experience.
• At least 5-7 years of experience in creating and maintaining operating system images using Microsoft Endpoint Configuration Manager and/or third-party tools.
• At least three years of experience using MECM and WSUS for OS patching and application packaging, updates, and maintenance.
• Microsoft Certifications and CITRIX experience a plus.
• Experience using Visual Studio for light utility development a plus.
• Law/professional services firm experience highly desired.