Position Summary:

The Video Conference and Webinar Moderator is responsible for moderating and operating video conference meeting and webinar events. This position will support both attorneys and professional staff.

Duties & Responsibilities:

• Works with individuals to determine the requirements moderated virtual meetings and webinars
• Sets up, coordinates, supports and records virtual meetings and webinars
• Creates and provides registration and presenter links to internal and external contacts for virtual meetings and webinars
• Establishes, documents, maintains and shares best practices, guidelines and protocols for supporting virtual meetings and webinars
• Introduces speakers, launching polls, sharing the presentation, and posting evaluations as part of a virtual meeting or webinar
• Develops business relationships with other departments to promote services and the team’s value proposition

• Attend meetings where you’re able to help guide best practices and procedures when using meeting or webinar platforms
• Attends rehearsals where you will train Presenters/ panelist and procedures
• Provides 360º assistance for all assigned webinars and video-conference sessions including set up, delivery, recording, wrap-up, and reporting for selected client engagements
• Provides advance and real-time support to team and panelist in delivery of first-class education experiences for clients
• Arranges for and conducts dry run practice sessions with clients, moderators, and expert presenters as needed
• Troubleshoots and resolves technical, scheduling, and content issues in real-time
• Works with team to create, deploy, and report on online polls conducted in Zoom
• Anticipates and resolves technology issues prior to day of the event and inform presenter, moderator, and delivery team member of any changes
• Understands program schedules in detail; anticipate and correct issues before they happen
• Works with various departments and teams on video editing

Skills & Competencies:

• Excellent client service, verbal and written communication skills
• Sound organizational skills, attention to detail, creative, resourceful
• Works well under pressure, displays initiative and ability to interact with all levels of the organization
• A self-starter who desires to show ownership and commitment to the job; ability to work independently
• Ability to work within a virtual team environment
• Have an excellent command of both written and spoken English and Arabic

Qualifications & Prior Experience:

• Bachelor's Degree or equivalent experience
• 2-3 years’ experience in training, event coordination and production, webinar support, technical support or a related field
• Sound working knowledge of webinar applications such as Zoom, GoTo and Webex
• Knowledge of video editing tools a plus
• Strong technical aptitude and computer knowledge including Outlook, Word, Excel, PowerPoint, etc.

REF: FL V-73270-1