We are seeking an Endpoint Applications Specialist to evaluate, customize, implement, and manage core firm applications while providing Tier 3 (subject matter expert) support. This role focuses on Microsoft Office 365 products and add-ins, PDF software, document productivity tools, SaaS applications, and other team-assigned solutions across the firm.

Key Responsibilities:

• Oversee the evaluation, deployment, and support of assigned enterprise-level applications.

• Develop project plans, set schedules, and manage application rollouts and upgrades.

• Conduct system analyses/testing and provide recommendations to management.

• Configure and customize applications to meet user requirements.

• Collaborate with clients, specialists, and system engineers to resolve application-related issues and improve workflows.

• Document all aspects of assigned projects, including user and business requirements.

• Communicate product updates and technical details to various stakeholders.

• Maintain and enhance in-house macros, customizations, and tools.

• Design low-code process automation using industry-standard RPA tools such as Microsoft Power Automate and UIPath.

• Provide Tier 3/SME-level support for core applications.

• Prepare and deliver presentations as assigned by the Endpoint Applications Manager.

• Perform additional tasks as needed.

Required Skills & Competencies:

• Ability to independently manage tasks from initiation to completion with minimal supervision.

• Strong written and verbal communication skills, with the ability to build effective internal and external relationships.

• Expertise in document management systems, document comparison/metadata applications, and legal macro packages, including registry and group policy management.

• Knowledge of cybersecurity principles, including threat detection, risk management, and data protection.

• Basic understanding of AI and its applications, with familiarity in Copilot for M365 being a plus.

• Experience in project management, particularly in handling multiple projects, prioritization, and meeting deadlines.

• Fluency in both English and Arabic (written and spoken).

Qualifications & Experience:

• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.

• Certifications such as A+, Net+, or Microsoft Office User Specialist are advantageous.

• Minimum of two years’ experience in application testing, configuration, deployment, administration, and support.

• Advanced technical expertise in Microsoft 365 applications and Windows operating systems.

• Familiarity with security tools such as firewalls, VPNs, intrusion detection systems, and encryption technologies.

• Experience developing and maintaining custom solutions in VBA, VB.NET, and C# using Microsoft Visual Studio.

• Knowledge of automation languages (VB, PowerShell, Python, JavaScript, JSON) is a plus.

• Proficiency in SQL Query Language for database management.

• Comfortable using collaboration tools like Microsoft Teams.

REF: FL V-73303-1