• Initial 3 month contract - potential to extend
• Hybrid - 3 days in office, 2 from home
• Hours 8:30am-5:30pm Monday to Friday
• Start date: 7 January 

Our client is seeking a stellar Administrator, who is tech-savvy and proactive, to support their ticketing system and queries from other departments. You will be part of a lovely, close-knit team in a great company with lots of perks on offer! This is an immediate start position for someone who is highly organised, a strong communicator, with brilliant customer service skills. This is not a call centre role, it is a ticketing administrator position.

WHAT YOU'LL DO

• Managing request tickets - raising, updating, prioritising and escalating
• Act as the point of contact for any faults with company assets
• Prepare and send daily reports
• Continuously update documentation throughout the day

WHO YOU ARE

• Highly organised and process oriented
• Proven ability to manage multiple priorities
• Brilliant customer service skills and approach to issue resolution
• Excellent written and verbal communication
• Effective time management with high attention to detail
• Great critical thinking and problem-solving skills
• Ability to express initiative and take ownership of tasks

• Experience using a ticketing system (e.g. JIRA, EAM, ServiceNow) to log, manage and allocate issues will be highly advantageous

• We’re looking for people who are ready for a fast paced environment
  

PERKS & BENEFITS

• Hybrid working
• Bring your dog to work day every Friday!
• Many other perks and benefits

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