Salary: AED 8,000 

Our client are a luxury brand specializing in high-end bags, watches, and clothing located in Downtown Dubai, they are committed to delivering exceptional quality and top-tier customer service.

As a Customer Support Agent, you will be the first point of contact for customers, handling inquiries, resolving issues, and delivering a first class experience. You will communicate via email, chat, phone, and social media, ensuring that every interaction reflects the companies commitment to luxury and excellence.

Candidates with experience working with Shopify are preferred. 

Key Responsibilities

      •     Respond promptly to customer inquiries via email, chat, and phone.

      •     Assist customers with product information, orders, returns, and exchanges.

      •     Provide personalized service and maintain strong customer relationships.

      •     Handle complaints and resolve issues in a professional, brand-aligned manner.

      •     Process refunds, replacements, and order modifications as needed.

      •     Maintain detailed records of customer interactions in the CRM system.

      •     Collaborate with sales and logistics teams to ensure seamless order fulfillment.

      •     Monitor and respond to social media messages and customer reviews.

      •     Identify and report customer feedback to improve products and services.

Qualifications & Requirements

      •     Prior experience in luxury retail, fashion, or high-end e-commerce customer support is preferred. Experience with Shopify is a plus. 

      •     Strong communication skills in English (additional languages are a plus).

      •     Excellent problem-solving skills with a customer-first attitude.

      •     Ability to multitask and handle high volumes of inquiries with efficiency.

      •     Familiarity with CRM software and e-commerce platforms is an advantage.

      •     Passion for luxury goods and an understanding of the high-end market.

      •     Detail-oriented, patient, and empathetic approach to customer service.

REF:CH83098