Project Manager – Aircall Transformation Project

Hybrid working offered – 3 days in office near Oxford Street

Early March start date, for approx. 3 months

£400-£500 per day

Our client, a forward-thinking leasing company are looking for an experienced Project Manager, to take the lead in their transformation project, to migrate their VoIP telephone system from JustCall to Aircall for around 500 users.

This project is essential for their growing business in order to reduce complexity, improve customer experience and improve their reporting. They are working to a tight deadline of 10 weeks and require a highly organised and experienced Project Manager to ensure this is delivered successfully.

WHAT YOU’LL DO:

• Project Planning: Develop a project plan, including timelines, milestones, resource allocation, risk assessment, and communication strategy.
• Gap Analysis: In known opportunities for improvement, identify the optimum configuration to deploy in Aircall as part of this migration
• Stakeholder Management: Effectively communicate with all stakeholders, including Tech teams, end-users, vendors (JustCall and Aircall), and senior management.
• Vendor Management: Coordinate with JustCall and Aircall to ensure seamless migration of services, including number porting, configuration, and training.
• Risk Management: Identify, assess, and mitigate potential project risks.
• Issue Resolution: Proactively identify and resolve project issues, escalating where necessary.
• Quality Assurance: Ensure the migrated phone system meets the required quality standards.
• Reporting: Provide regular project updates to stakeholders, including progress reports, risk logs, and issue tracking.
• End-User Training: Oversee the development and delivery of training materials for end-users on the new Aircall system.

WHO YOU ARE:

• Proven experience as a Project Manager, with a demonstrable track record of successfully delivering complex projects.
• Specific experience in phone system migrations is essential.
• Strong understanding of VoIP technologies.
• Excellent project planning, execution, and monitoring skills.
• Exceptional communication, interpersonal, and stakeholder management skills.
• Experience with JustCall and/or Aircall platforms.
• Ability to work effectively within tight deadlines.
• Strong problem-solving and decision-making abilities.
• Experience with project management tools (i.e. Asana) is preferable.

• Experience in leasing / financial services industry.
• Project Management certifications (e.g. PRINCE2, PMP).

• Highly organized and detail-oriented.
• Proactive and results-driven.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.
• Adaptable and flexible.

REF: CLS83783