IT Support Specialist- Saudization

Riyadh
14-03-2025
Job Type
Permanent
Emp Type
Full Time
Industry
Professional Services
Division
Tech
Job Title
IT Administrator
Salary Type
Monthly
Job ID
85175

Job Description

We are seeking an experienced IT Support Specialist to provide Level 2-3 technical support to our client in Riyadh. The ideal candidate must have a strong background in law firms or professional services environments, ensuring smooth IT operations and high-quality user support.

 

Key Responsibilities:

  • Technical Support & Troubleshooting:

    • Provide Level 2-3 support for hardware, software, and network issues.
    • Troubleshoot Windows and Mac OS, Microsoft 365, and law firm-specific applications.
    • Manage and resolve complex IT incidents within SLAs.

  • User Support & Training:

    • Assist lawyers and staff with IT issues, ensuring minimal disruption to business operations.
    • Deliver training and guidance on IT policies, security best practices, and software usage.

  • Infrastructure & Security:

    • Support Active Directory, VPN, and remote access solutions.
    • Ensure compliance with law firm security protocols and data protection policies.
    • Work with IT security teams to mitigate risks and vulnerabilities.

  • Collaboration & Projects:

    • Coordinate with regional/global IT teams for system upgrades and migrations.
    • Assist in new software rollouts, IT infrastructure improvements, and integrations.
    • Document technical issues and solutions for knowledge-sharing.

Requirements:

  • Experience: Minimum 3 years in Level 2-3 IT support within a law firm or professional services company.
  • Technical Skills:
    • Strong knowledge of Windows, macOS, Microsoft 365, Active Directory, and VPN technologies.
    • Experience with legal-specific applications (e.g., document management systems, case management software).
    • Basic networking knowledge (TCP/IP, DNS, firewalls, etc.).
  • Soft Skills:
    • Excellent problem-solving and troubleshooting skills.
    • Strong communication and interpersonal skills to support a professional team.
  • Education & Certifications (Preferred):
    • Bachelor’s degree in IT, Computer Science, or related field.
    • IT certifications such as ITIL, Microsoft, or CompTIA A+ are a plus.

REF: FL V-85175