Operations Manager

New York, NY

Full Time, Permanent

Salary: $70,000 p.a. - $85,000 p.a.

Start: ASAP

Tiger is working with a successful next- generation technology consultancy firm. 

This firm works to solve the global digital skills emergency, which is holding back organizations and people from harnessing the power of leading technology to evolve and transform. They seek an Operations Manager to provide support in three main areas: finance / commercial support, office administration, and basic IT support. This is a hybrid position. They are looking for a candidate who has previous experience with AR / SOW's and billing. Tons of room for growth!

WHAT YOU'LL DO

• Accounts Receivable - attend US Billing calls and be responsible for ensuring the US invoice master list is up to date
• Responsible for billing and credit control
• Ensure a smooth onboarding of all new clients
• Monitor rate accuracy in Salesforce
• Obtaining and managing client POs
• Manage the logistics of contract extensions in a timely manner
• Work with the commercial and financial superusers for ThoughtSpot and Salesforce to create, update, and disseminate central reporting for US operations, focusing on US Sales
• Maintain and improve the service provision of the US office, including stock, furniture, technology, and general working conditions
• Manage all office and event-related purchasing activities, travel booking, and expenses
• Support internal and external visitors.
• Manage key supplier relationships.
• Provide timely support to the UK IT team for US local IT issues
• Responsible for laptop provisioning

WHO YOU ARE

• Prior experience with billing, credit control, or commercial support roles.
• Strong understanding of accounts receivable processes
• Familiarity with Salesforce or other CRM systems
• Strong organizational skills
• Experience managing office facilities
• Ability to oversee purchasing activities
• Basic troubleshooting and IT support
• Ability to assist with onboarding/offboarding processes related to IT systems.
• Experience working with cross-functional teams, including finance, sales, and IT.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and prioritize workload effectively.
• Excellent communication skills for liaising with internal and external stakeholders.
• Problem-solving mindset with a proactive approach to challenges.

REF: JK88327