Job Title: Receptionist

Reports to: Reception Duty Manager/ Head of Reception and Security

Salary: £28,450 per annum

Shift Pattern: The position is based on working five days out of seven on a rota basis and will include weekends and bank holidays. The shift pattern involves working between 7.00am – 3.00pm or 3.00pm – 11.00pm or any eight-hour shift within these hours.

Job purpose

• Responsible for providing a professional and friendly service, to all Members, guests and visitors.
• Dealing with all situations in a courteous and professional manner.

Key responsibilities

1. Ensure all guests and Members receive a professional, warm and individual welcome, which gives a lasting and positive impression
2. Answer telephone enquiries in a professional manner.
3. Take responsibility for carrying out all necessary operations when guests arrive and depart (check-in/check-out)
4. Receive and sort mail and deliveries.
5. Help visitors and Members to store suitcases/luggage in the back office area.
6. Respond professionally to a wide range of requests
7. Manage invoicing payments and cash operations during the day shift.
8. Report all facilities and maintenance issues to the Helpdesk.
9. Acquire operational knowledge of all front of house services and know how to access these services to meet the members’ requirements.
10. Ensure that reception is constantly staffed and kept immaculately clean and welcoming at all times.
11. Demonstrate competence and confidence in the use of a range of IT systems.
12. Complete daily end of shift reports.
13. Become a First Aider and Fire Marshal (training given) and carry out evacuation procedures.
14. Undertake any other duties which may be reasonably be requested.

  Person Specification