Junior Tech Support Engineer

30-04-2025

Job Type

Temporary

Emp Type

Full Time

Division

Tech

Job Title

IT Engineer

Salary Type

Hourly

Job ID

92315

Job Description

RESPONSIBILITIES

Tech Support

• Be the first point of contact for tech help - laptops, Wi-Fi, printers, phones, etc.

• Troubleshoot basic hardware and software problems.

• Install software updates and help set up new devices (Windows/macOS).

• Make sure meeting rooms and video conference equipment are working smoothly.

User Support & Onboarding

• Set up IT equipment for new hires

• Help colleagues with simple issues like password resets, VPN connections, and MFA.

• Serve as the first point of contact for incidents

Ticketing and Documentation

• Manage and track support tickets.

• Keep records of what you fix and help create easy-to-follow guides for common issues.

• Flag recurring problems and suggest fixes.

QUALIFICATIONS

Technical Skills

• Basic knowledge of Windows 10/11, macOS, and common office tools (Microsoft 365, etc.).

• An idea of how networks work (Wi-Fi, VPN)

• You’ve used remote support tools (like TeamViewer) before.

HOURLY RATE

£13.85 - £15 per hour, depending on experience

OFFICE

5 days a week in the Office based in Central London

JU 92315