Service Desk Coordinator
09-05-2025
Job Type
Temporary
Emp Type
Full Time
Division
Business Support
Job Title
Administrator
Salary Type
Hourly
Job ID
93383
Job Description
The role: Help Desk Coordinator
Location: Hemel Hempstead
Parking: Available on site
Hours: 8:30 am – 5:30 am (Monday to Friday)
Hybrid Working
Rate: £12.60ph + Holiday pay
Salary (if offered permanently): £26k + 1.5k annual bonus (this is not guaranteed)
You will be starting an ongoing temporary contract, this should be around 3 months
About the role:
What you’ll be doing:
- Manage tickets by raising, updating, prioritising, and escalating within SLA lead times, and ensure accurate updates in the ticketing system
- Direct tickets to the appropriate departments efficiently & discuss potential fix outcomes with teams
- Act as the primary contact for reported faults
- Build and maintain strong relationships with maintenance engineers and internal teams
- Prepare and send out daily reports, including managing the planned downtime list
- Promptly and effectively respond to queries from other departments and manage expectations
- Verify issues by checking CCTV when necessary
- Continuously update documentation throughout the day
Please note, this is not a call centre or IT support role. You'll predominantly be responding to queries and allocating works via email and our ticketing software.
What we need from you:
- Highly organised and process oriented
- Proven ability to manage multiple priorities
- Brilliant customer service skills
- Excellent written and verbal communication
- Effective time management with high attention to detail
- Great critical thinking and problem-solving skills
JU93383