My client, an established corporate cleaning firm, are looking to hire a motivated and confident Client Services Manager to join them on a full time basis.
If you have industry experience along with a roster of clients/contacts, then please apply today:

Role: Client Services Manager
Package: Competitive DOE
Where: North London 
When: Monday - Friday / 08:30 - 17:00 

Role duties:

• Act as the main liaison between clients and the operations team
• Develop and maintain strong client relationships to drive retention and account growth
• Conduct regular client meetings and site visits
• Analyse client requirements and recommend tailored cleaning solutions
• Prepare and present proposals to clients
• Ensure clear, timely communication on scope, budget, timelines and deliverables
• Collaborate with operations and workforce teams to allocate staff effectively
• Directly line manage another member of the Client Services Team
• Oversee new and renewed contracts, ensuring smooth transition and implementation
• Maintain accurate documentation within CRM and internal systems
• Identify and secure upselling and cross-selling opportunities
• Handle escalations and manage conflict with professionalism and urgency

Requirements:

• Previous experience within the cleaning industry with an established client base
• Proven experience within a client services / business development role
• Exhibit a strong understanding of the cleaning industry
• Strong communication skills
• Confident in presenting and building strong relationships
• Flawless attention to detail and high standards in delivery

ID: HNW134464