• Part-time ~30 hours/week 
• Mainly remote (1 day onsite in Central London)
• Up to £18 per hour DOE 

This is an incredibly exciting and rare opportunity to join a luxury high-end skincare brand as a Customer Service Executive. They are going through a period of growth and as such are seeking someone to join their team on a contract basis, with the potential to go permanent. We are seeking a proactive, personable, and switched-on individual to join the team immediately. It is a very fast-paced role and as such we require Customer Service experience within an office environment, ideally a luxury brand.

Amazing opportunity, great brand / culture (sociable, fun, high performing) and hybrid working on offer (only needed in the office 1 day per week) - this is a highly sought-after employer to work for and a fabulous opportunity, not to be missed!

WHAT YOU'LL DO

• Handling customer enquiries across multiple channels with professionalism and warmth
• Driving sales initiatives and customer engagement
• Establishing long-term relationships with customers to enhance repeat business and up-selling
• Managing the customer experience online - placing orders, managing refunds, exchanges
• Handling complaints and monitoring feedback - sharing with relevant internal teams 
• Overall providing an exceptional customer experience via calls, email, social media platforms 

WHO YOU ARE

• At least 1-2 years of corporate Customer Service experience, ideally within luxury / premium brand environment
• Confident with exceptional communication skills, both written and verbal 
• Strong attention to detail and ability to work independently
• Personable, professional, and eager to hit the ground running 
• Ability to adapt in a fast-paced environment

We are moving quickly on this search - interviews will commence immediately.

Apply online today or email ella.brown@tiger-recruitment.co.uk

EB122554