Delivery Coordinator

Location: Central London

Working Pattern: Full-time, hybrid (4 days in office, 1 from home)

Salary: £50k - £55k (DOE)

About the Role

We are seeking a highly organised, proactive project management and logistics professional to support the delivery team of a health & safety consultancy. This person will manage the overall coordination and day-to-day logistics for a team of trained field professionals while handling client needs and large operational planning. This role is ideal for an experienced project management or operations professional who is confident working in a fast-paced environment to keep things running smoothly.

Key Responsibilities

• Owning the quarterly programme schedule, coordinating field worker availability, resources, and client schedules to ensure programmes are issued on time.
• Managing worker allocations and workloads, balancing schedules across buildings, locations, capacity and inspection requirements.
• Monitoring programme delivery against KPIs, proactively chasing progress, identifying delays, and escalating risks to ensure deadlines are met.
• Coordinating client access arrangements, revisits, schedule changes and day-to-day operational requirements, keeping clients and field workers informed.
• Monitoring field worker performance and productivity, analysing key metrics, and preparing weekly operational reports and monthly performance reviews.
• Managing client and field worker queries, maintaining accurate records, supporting compliance requirements, and identifying opportunities to improve operational processes and systems.

About You

You are a highly organised, proactive operations professional with experience managing schedules, coordinating field-based teams, and keeping multiple workstreams moving in a fast-paced environment. You are confident working with data, managing competing priorities, and communicating effectively with both clients and internal teams.

• 2-3 years' experience in an operational planning, scheduling or delivery coordination role, ideally within fire safety, building compliance, property management or a similar environment.
• Strong organisational skills, with the ability to manage complex schedules, balance workloads, prioritise effectively, and adapt quickly when plans or requirements change.
• Experience coordinating field-based teams, allocating work geographically, monitoring attendance, and ensuring delivery against agreed KPIs and deadlines.
• Confident working with data, spreadsheets, reporting systems, and CRM or case management systems (ideally HubSpot), with strong attention to detail and the ability to identify trends and monitor performance.
• Effective communication skills, both written and verbal, with the confidence to manage client and field worker relationships, address issues, and problem-solve.
• A positive, proactive attitude, comfortable working in a fast-paced environment.

This is an excellent opportunity to join a wonderful, high-growth company and play a central role in day-to-day operations and programme management.

REF: MS228316