Location: Central London (in office 2-3 days/week)

Salary: £31,000 per annum 

Duration: 12 month fixed-term contract 
Experience: 1+ year in an office-based, client-facing or customer support role
Start date: ASAP

A fast-growing, mission-driven education technology company is on the lookout for a bright, people-focused Junior Account Manager to join its dynamic team. If you're someone who loves working with people, has strong communication skills, is organised, tech-savvy and ready to learn then this is a fantastic opportunity for you. 

What you’ll do:

You’ll be the friendly face (and voice!) helping schools get the most out of a world-class learning platform. No two days are the same, but your role will include:

• Onboarding and training new school clients

• Building and maintaining great relationships with teachers and school leaders

• Supporting customers by phone and email 

• Helping schools understand how to make the most of the platform

• Using data dashboards to monitor usage and provide helpful insights

• Assisting with renewals, referrals and upselling

• Feeding back school suggestions to the wider team

• Occasionally visiting schools in person

Who you are: 

You don’t need tons of experience - just the right attitude and a willingness to learn. We’d love to hear from you if you have:

• Around 1 year’s office or customer-facing experience 

• A natural flair for communicating with people of all levels

• Great attention to detail and a problem-solving mindset

• Confidence using digital tools (Gmail, Google Sheets, HubSpot – or similar CRMs)

• An interest in education and making a difference