IT Support Assistant (On-Site, Central London)

Hourly rate: £13.85 - £15.00 per hour (depending on experience)
Location: Central London (5 days a week, on-site)

3 month temp contract 

About the Company

Join a leading technology-driven logistics company transforming how people send, receive, and return parcels across the UK. We’re part of a fast-growing European network focused on creating a greener, more convenient, and innovative delivery experience.

Our London office is a dynamic environment where technology, logistics, and sustainability meet — and we’re looking for an enthusiastic IT Support Assistant to help keep everything running smoothly.

Key Responsibilities

Tech Support

• Act as the first point of contact for technical issues (laptops, Wi-Fi, printers, phones, etc.).

• Troubleshoot basic hardware and software problems.

• Install software updates and assist with new device setups (Windows/macOS).

• Ensure meeting rooms and video conferencing systems are functioning smoothly.

User Support & Onboarding

• Prepare IT equipment for new starters and support their onboarding.

• Assist colleagues with issues like password resets, VPN access, and multi-factor authentication (MFA).

• Serve as the first point of contact for support incidents.

Ticketing & Documentation

• Manage and track IT support tickets through the internal system.

• Document fixes and create clear, easy-to-follow guides for recurring issues.

• Identify and report recurring technical problems, suggesting improvements where possible.

Qualifications & Skills

• Basic understanding of Windows 10/11, macOS, and Microsoft 365 applications.

• Familiarity with networking fundamentals (Wi-Fi, VPN).

• Previous experience using remote support tools (e.g., TeamViewer).

• Strong communication skills and a proactive, problem-solving mindset.

Why Join

You’ll be part of a fast-paced, collaborative team that’s helping shape the future of convenient, sustainable delivery solutions. If you’re passionate about technology and love solving problems, this role offers great hands-on experience in a growing, tech-forward company.