We are currently looking for an Operations Administrator to join our Client’s Services & Administration Team. The place of work is Dublin, Ireland.

This is an essential role focused on daily business, business transactions and client relationships. You will be responsible for executing the day-to-day operational requirements of the business.

The operating environment we work in is ever-changing and we strive to provide the highest level of service to our clients and partners. A key part of this role is adapting to change and continuously looking to improve the way we do things. The role will suit a highly motivated individual interested in working in a challenging and changing environment.

Main Responsibilities 

• Process any type of transaction at policy level (New Business, Top Up, Switch, Partial Surrender, Total Surrender, Death Claim).

• Manage day-to-day BAU requests coming from the markets.

• Liaise with Asset Managers, Custodian Banks, and Intermediaries to ensure client expectations are met.

• Read and prepare Custodian Banks and Asset Managers’ documents.

• Produce and send disinvestment/investment/transfer orders to Custodians and Asset Managers.

• Execute payment orders because of surrender requests.

• Produce and send policy letters to clients.

• Data entry and data quality review.

• Assist in project implementation, mostly user acceptance testing (UAT).

• Work efficiently and be able to prioritise workload within a fast-paced environment.

• Adhere to strict SLAs.

• Promote a qualitative approach at all times.

• Promote a culture of continuous improvement in daily operations.

Professional Skills

• Provide a high level of professional and operational behaviour.

• Self-motivated and able to work on own initiative.

• Problem-solving and decision-making skills.

• Highly resilient and adaptable to change within a fast-paced environment.

• Understand business need for flexibility and modify behaviour accordingly.

• Strong communication skills in all formats (verbal, written) and ability to effectively communicate with team.

• Social & self-awareness: interact with others in a socially acceptable manner.

• Excellent organizational skills.

• Attention to detail is crucial.

Qualifications & Technical Skills

• +2 years’ experience in Operations of Financial Institutions, Brokerage, or Life Insurance (desirable).

• Fluent in English; other languages are an advantage.

• Strong knowledge of Word, Excel, and PowerPoint.

• Ability to manage multiple stakeholders, including clients, intermediaries, and banks.

• Experience with policy administration systems.

• Adherence to processes with high accuracy.

• Cross-border operations experience, including multi-currency transactions and international client servicing.

This is a unique opportunity to join a passionate, ambitious, and truly international team of professionals with vast experience in the insurance and financial sector.

NM: 178565