Operations/Office Manager – Luxury Serviced Offices
ASAP start

Temp - Perm
Central London  
£40,000 - £45,000 + excellent benefits
9am – 5:30pm

This is an exciting opportunity for a driven and commercially minded Operations/Office Manager to  join a luxury serviced office brand known for its stunning spaces and outstanding service.

You’ll be responsible for ensuring the smooth operational running of a busy business centre, overseeing client relationships, financial performance, and team leadership. This is a hands-on role that requires a balance of operational excellence, strong financial acumen, and a drive to deliver outstanding service.

WHAT YOU’LL DO

• Build and nurture strong client relationships, ensuring onboarding, offboarding, and ongoing interactions run smoothly
• Identify opportunities to streamline operations and enhance service standards across the centre
• Lead, motivate, and support the on-site team, driving personal growth and team development
• Run team meetings, delegate tasks effectively, and oversee performance management
• Manage relationships with suppliers and contractors to maintain service excellence
• Conduct client tours and support the sales pipeline while keeping the centre’s occupancy and sales forecast up to date
• Oversee billing, invoicing, and other financial processes with accuracy
• Ensure the centre’s facilities meet all health, safety, and compliance requirements
• Respond swiftly and efficiently to any operational issues, emergencies, or client concerns

 WHO YOU ARE:

• Hands-on, proactive, and confident in leading a client-focused team
• Committed to delivering exceptional client experiences through clear, professional communication
• Experienced in operations and team management, with a talent for coordination and problem-solving
• Calm, adaptable, and composed in fast-paced or high-pressure situations
• Exceptionally organised, with a keen eye for detail and process improvement
• Able to build trust quickly and foster a positive, polished, and professional environment
• Solutions-focused, confident taking initiative, and able to take ownership of client-facing events and operational challenges

If you’re a natural leader with energy, focus, and a passion for delivering exceptional experiences in a stylish, client-focused environment, this is a fantastic opportunity to join a high-performing team.

REF: AA127831