This is a practical, delivery-focused role that requires someone who can bring structure to complex and sometimes ambiguous situations, gather and consolidate information from multiple stakeholders, and transform fragmented inputs into clear, actionable outputs.

Key Responsibilities:

Project Management & Delivery

• Coordinate and support the delivery of strategic and operational projects and initiatives.
• Maintain project plans, trackers, action logs, risk registers, and status reports to ensure workstreams remain on track.
• Monitor dependencies, risks, and key decisions, escalating issues where required.
• Prepare meeting agendas, minutes, presentations, and project updates for senior stakeholders.
• Ensure project documentation is accurate, organised, and maintained in line with agreed standards and templates.
• Support the use and maintenance of project management and collaboration tools.

Operational Governance & Process Improvement

• Support the documentation and enhancement of operational processes and governance frameworks.
• Map end-to-end processes, including responsibilities, approvals, controls, dependencies, and escalation paths.
• Document decision-making frameworks, ownership structures, and handoffs between teams.
• Identify process gaps, inefficiencies, duplication, and opportunities to improve consistency and effectiveness.
• Support the development of metrics, KPIs, and service standards to measure operational performance.
• Convert informal or partially documented processes into clear, practical, and standardised documentation.

Analysis & Reporting

• Conduct research and analysis to support operational reviews and business improvement initiatives.
• Gather and consolidate information from multiple stakeholders to produce clear and actionable outputs.
• Support management reporting by analysing data, identifying trends, and preparing concise summaries and recommendations.
• Assist with ad hoc projects, reporting requirements, and process improvement initiatives as business needs evolve.
• Identify opportunities to leverage technology, automation, and AI-enabled solutions to improve efficiency and reduce manual effort.

Stakeholder Management

• Build effective working relationships across multiple business functions and act as a central point of coordination for assigned workstreams.
• Facilitate information-gathering sessions to clarify processes, responsibilities, and requirements.
• Track and follow up on actions, dependencies, and outstanding information requests.
• Maintain clear records of decisions, assumptions, and items requiring leadership input or escalation.

Requirements:

• Bachelor's degree in Business Administration, Project Management, Operations, Finance, Governance, or a related discipline.
• Experience in project coordination, business operations, consulting, governance, process improvement, business analysis, or a similar role.
• Strong project management and organisational skills, with the ability to manage multiple workstreams simultaneously.
• Excellent written and verbal communication skills, with the ability to produce high-quality documentation, reports, and presentations.
• Strong analytical and problem-solving capabilities, with a keen eye for detail.
• Confidence engaging with stakeholders across different functions and levels of seniority.
• Ability to work independently, exercise sound judgement, and appropriately escalate risks or unresolved issues.
• Experience supporting process documentation, governance frameworks, metrics, KPIs, or service level agreements would be advantageous.
• Advanced proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint.
• Experience using collaboration and project management tools such as SharePoint, Confluence, Jira, Monday.com, or similar platforms.
• Familiarity with automation and AI-enabled tools and an interest in applying them to improve operational efficiency and ways of working.
• Experience working across multiple corporate functions or within professional services, consulting, financial services, or similarly complex organisations would be beneficial.