*** Salary up to 12,000

*** Must be French Speaker

We are looking for a Sales Administrator to join a leading European fashion brand with strong growth plans in the UAE. This role is all about making sure orders run smoothly, customers are supported, and operations stay on track.

Responsibilities:

• Manage the full order process (B2B & B2C) — from entry to delivery.

• Act as the main contact for customers, sales teams, and logistics.

• Handle transport issues, returns, and corrective actions quickly.

• Use ERP, CRM, and order portals to manage and track customer activity.

• Monitor KPIs (response time, SLA, satisfaction) and improve results.

• Support and train the customer service team (when needed).

• Join cross-functional meetings to keep communication clear.

• Take ownership of complex cases and escalate when required.

• Suggest and implement process improvements to enhance customer experience.

Requirements:

• Degree in Business, Management, Logistics, or similar.

• 2+ years’ experience in customer service, order management, or coordination.

• Strong understanding of order processes (B2B/B2C).

• Fluent in French and English.

• UAE residency is required.

• Strong analytical, communication, and organizational skills.

• Ability to handle multiple priorities in a fast-paced environment.

REF: FL V-123223