*** Must be based in the UAE

This is a client-facing role focused on managing platform implementations, supporting client operations, and ensuring seamless day-to-day system usage. You will work with multiple clients, navigate real-time operational challenges, and communicate effectively in fast-paced environments.

Key Responsibilities

• Support client onboarding and oversee platform implementation.
• Coordinate onboarding timelines to ensure successful system setup.
• Deliver training sessions and guide clients on platform workflows.
• Serve as the primary operational contact, resolving day-to-day client queries.
• Monitor platform usage and troubleshoot issues in real time.
• Manage multiple client accounts and workflows simultaneously.
• Collaborate with product and engineering teams to resolve issues and enhance processes.
• Conduct client visits for onboarding, training, and operational reviews when needed.

Requirements

• 2–4 years of experience in implementation, operations, customer success, or other client-facing roles within a technology company.
• Prior experience with SaaS, fintech, or technology products is preferred.
• Strong communication, organizational, and stakeholder management skills.
• Ability to handle multiple priorities in fast-paced environments.
• Excellent problem-solving skills and attention to detail.
• High ownership and responsiveness in managing operational issues.
• Valid driving license and access to a car.
• Based in the UAE, with willingness to travel to client sites as required.

REF: FL V-171383